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Citylink Customer Care Number

CITY / TownShah Alam
Contact Number+603-5033 3800,1300-88-2489
Email Address[email protected]
Head OfficeNo.3A, Jalan Akitek U1/22,Seksyen U1,Hicom Glenmarie Industrial Park,40150, Shah Alam, Selangor Darul Ehsan, Malaysia

Main Website Link:https://www.citylinkexpress.com/

Also Track: Sagawa Express Courier Tracking

CityLink Courier Logistics Malaysia

This company, laid out in 1979 by Dato David Tan, has developed to become one of Malaysia’s driving dispatch organizations. It has expanded its operations beyond Malaysia to include Singapore, Thailand, Indonesia, Hong Kong, China, and Vietnam in Southeast Asia over the past four decades. This extension connotes its obligation to give far-reaching messenger administrations both locally and universally. 

The goal of the business is to become the preferred logistics provider in the Asia-Pacific region by continuously expanding its offerings to meet the requirements of customers. It plans to upgrade its income while making an excellent working environment for its representatives, guaranteeing that its activities are socially and morally dependable. 

This responsibility is reflected in their main goal to help organizations with fast coordinated operations arrangements that surpass assumptions through an effective production network. Late advancements feature its devotion to development and consumer loyalty. In 2023, they presented frozen administrations as a team with Xtra Conveyance and sent off MOTOPX for cruiser bundle conveyance. 

Additionally, they have been honoured with several awards, the most recent of which was being named one of the top three courier services in Malaysia by the MCMC Star Ratings Award. Their ongoing efforts to improve service quality and operational efficiency are demonstrated by their technological advancements, such as the launch of an e-shop, an upgraded Warehouse Management System, and a mobile app.

CityLink Express Services

Courier & Delivery

  • Door-to-door service for B2B and B2C.
  • Domestic and international last-mile delivery.

Warehousing/3PL

  • Comprehensive warehousing solutions including receiving, storage, labelling, order processing, and distribution.

Air & Sea Freight

  • Delivery to East Malaysia and international destinations for shipments up to 45kg.
  • Customs clearance and documentation handling.

Parcel Guard

  • Coverage for high-value shipments from collection to delivery, starting as low as RM 5 per consignment.

Dedicated Service

  • Dedicated dispatch runs for banks and corporate clients, ensuring prompt and efficient service.

Same Day Delivery

  • Collection and delivery within the same day, applicable within Klang Valley, before 6 pm.

E-Commerce Integration

  • API and EDI integration for seamless e-commerce web-store development and last-mile delivery.

Custom Clearance

  • Expert customs clearance services to ensure hassle-free documentation and compliance.

Pre-paid Facilities

  • Convenient and economical solutions for small shipments, available for non-account and walk-in customers at branches and drop-in centers.

Corporate Mailroom

  • Comprehensive mailroom management services for corporate clients operated systematically on-site.

Reverse Collection

  • Collection of shipments from customers or business associates and delivery back to you, suitable for return parts/goods for local and international shipments.

International Express

  • Global logistics management ensures safe, correct, on-time, and budgeted deliveries.

Bulk Delivery

  • Affordable rates for bulky items/pallets delivery within Peninsular Malaysia, starting as low as RM 100+.

Inland Trucking to Singapore, Thailand & Brunei

  • Direct inland trucking for faster and safer delivery to these neighbouring countries.

Frozen Delivery

  • Cold delivery for frozen items is available at selected branches.

Storage Rental

  • Warehouse space rental for storing pallets, stock, or items.

Economic Stimulus Package (ESP)

  • Support package for local e-commerce entrepreneurs during the COVID-19 outbreak.

E-Commerce Fulfillment

  • Automatic time tracking tool for improving productivity and profitability, integrated with API and EDI for e-commerce readiness.

Consumer Satisfaction Survey – MCMC

  • A secure online survey was conducted via MCMC to gather consumer feedback.