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CP World Customer Service

CITY / TownSingapore
Contact Number+65 6535 6532
Email Address[email protected] 
Head Office2 Bukit Merah Central #20-01Singapore 159835

Main Website Link:https://cpworldgroup.com/

Also Track: ECMS Global Logistics Tracking

CP World Group Courier Singapore

Since its incorporation in 2005, it has been a distinguished logistics company with a global presence that is committed to providing exceptional shipping and logistics solutions. Settled in Singapore, the organization has extended its activities across different areas, including Southeast Asia, the Indian Subcontinent, the Center East, and East Africa. The organization values its capacity to keep up with its vision and goals through devoted and dynamic administration, guaranteeing it stays a forerunner in the coordinated factors industry. 

It constantly strives to innovate and excel in providing seamless and effective services to its customers, which is why its motto is “Ascend to Excellence.” Its regional expertise, supported by specialized trade managers for Europe/Middle East, Far East & Asia, and India/South Africa/Indian Ocean Islands, is one of its key strengths. 

The business can effectively navigate each region’s distinct challenges and opportunities thanks to this strategic approach. With extensive expertise in hazardous goods approval, stowage planning, and ship operations, the operations management team ensures that all logistics processes are handled with precision and care. Participation in major industry events and receipt of prestigious awards, such as the India Maritime Award for LCL Consolidator of the Year, demonstrate the company’s dedication to quality and customer satisfaction. 

It also emphasizes the importance of community and collaboration by participating in activities that foster a sense of purpose and unity and celebrating occasions. The company’s use of cutting-edge IT solutions to improve efficiency and streamline operations demonstrates its forward-thinking approach. It continues to be a trusted and dependable partner in the global logistics landscape, dedicated to meeting the evolving requirements of its clients, with a focus on continuous advancement, competitive rates, and value-added innovations.

Services

Neutral NVOCC Provider

  • Acts as a neutral Non-Vessel Operating Common Carrier (NVOCC) for the business community.

Platform for Superior Account Management

  • Provides comprehensive account management and extensive market coverage of all services.

Value Proposition-Based Customer Retention

  • Offers a unique value proposition to retain targeted customers.

Differentiation for Sustainable Growth

  • Focuses on creating a business model that stands out from competitors for sustainable growth.

Capitalizing on Combined Skills

  • Leverages combined skills, customer base, and industry knowledge.

Dedicated Operations

  • Implements strict standard operating procedures.
  • Ensures first-class presentation of consignments.
  • Provides pre-alerts, arrival notifications, accurate invoicing, and speedy cargo availability.
  • Emphasizes customer care at the point of entry.

Advanced Freight Management System

  • Utilizes a web-based Freight Management System, accessible via app, to support operations.

Sales Strategy

  • Implements a rigorous customer call cycle plan for maximum coverage of forwarders and customs brokers.
  • Ensures sales-driven operations in all offices and alliance partners.

Support System

  • Emphasizes the importance of support from overseas offices and management.
  • Involves vendors in business plans and implementation processes.

Financial Strategy

  • Meets creditors’ expectations to ensure confidence and support for growth.

Leadership and Vision

  • Led by Mr. Makarand Pradhan (Group Chairman) and Mr. Ken Chiang (Group CEO).
  • Committed to being the best wholesale NVOCC in participating trade lanes.
  • Aims to be a benchmark within the industry through careful planning and dedicated execution.

Empowered Team

  • Management empowers staff to contribute to and share in the success of the company.